Privacy Policy
Last Updated: 9 June 2026
Rack City Kitchen respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, place an order, contact us, or interact with our services. It also explains your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Rack City Kitchen is the data controller for your personal information. This means we are responsible for deciding how and why we use your data.
Address: 36 Copy Nook, Blackburn, BB1 3AN
Phone: 01254 483472
Email: rackcityblackburn@gmail.com
If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. What Information We Collect
Contact details: name, phone number, including WhatsApp number, email address, and delivery address.
Order information: products ordered, order date and time, delivery or collection preferences, order value, and payment status. We do not store full payment card details.
Technical information: IP address, browser type, device information, and website usage data collected via cookies or analytics tools.
Marketing preferences: whether you have consented to receive marketing offers, specials, or promotional messages.
We do not collect or store sensitive personal data such as health information, religious beliefs, or political opinions.
3. How We Use Your Information - Lawful Basis (UK GDPR)
To process and fulfil your food orders, deliveries, and collections. Lawful basis: contract performance.
To respond to enquiries, complaints, refunds, and customer service requests. Lawful basis: legitimate interests.
To send you direct marketing, including offers, promotions, and news. Lawful basis: consent.
To improve our website, ordering experience, and menu presentation. Lawful basis: legitimate interests.
To meet legal, tax, fraud prevention, and business record-keeping obligations. Lawful basis: legal obligation.
We will not use your personal information for any purpose not disclosed in this policy without first notifying you and, where required, obtaining your consent.
4. Direct Marketing - Your Consent
We intend to use the information we collect, including your name, email address, phone number, and WhatsApp number, to send you direct marketing about special offers and discounts, new menu items, seasonal promotions, and loyalty programme updates when launched.
When you place an order online or in person, we will ask you to tick a box or click a button to confirm you want to receive marketing messages. You are not required to agree to marketing to place an order. We will keep a record of your consent, including the date, time, and method.
You can stop receiving marketing messages at any time by clicking the unsubscribe link in a marketing email, replying STOP to a marketing SMS or WhatsApp message, or contacting us directly at rackcityblackburn@gmail.com or on 01254 483472.
Once you withdraw consent, we will stop sending you marketing messages within 7 days. We may still contact you for non-marketing purposes such as order confirmations, delivery updates, or customer service. We will never share your contact details with third parties for their own marketing purposes, and we do not sell customer data.
5. Cookies and Analytics
We use essential cookies to help the site function properly.
We may use cookies to remember your preferences, such as postcode or order history.
We may use analytics cookies to understand how visitors use the site.
We may use analytics services such as Google Analytics to collect aggregated, anonymised data about website usage. This information helps us improve performance and user experience.
You can control or delete cookies through your browser settings, although disabling certain cookies may affect website functionality. For more information, see our separate Cookie Policy when published.
6. Sharing Your Information - Who We Share With
We only share your personal information where necessary to run our business. We do not sell or rent your data.
Payment providers: to process your payment. We do not store full card details.
Delivery and order platforms: to facilitate order processing and delivery logistics.
Website hosting and service providers: to maintain and improve our website and ordering system.
Professional advisers: for legal, accounting, or insurance purposes.
Law enforcement or regulators: where required by law or to prevent fraud.
All third parties we work with are required to keep your data secure and use it only for the specific purpose we specify.
7. How Long We Keep Your Data
Order history: 7 years for tax and legal compliance.
Contact details for marketing: until you withdraw consent or request deletion.
Customer service enquiries: 2 years after resolution.
Website analytics: 26 months, then anonymised.
After the retention period ends, we will securely delete or anonymise your information.
8. Your Rights Under UK GDPR
Right to be informed: you have the right to know how we use your data.
Right of access: you can ask for a copy of the personal information we hold about you, free of charge, within one month.
Right to rectification: you can ask us to correct inaccurate or incomplete information.
Right to erasure: you can ask us to delete your personal information where we no longer need it, unless we have a legal obligation to keep it.
Right to restrict processing: you can ask us to limit how we use your data in certain circumstances.
Right to data portability: you can ask to receive your data in a structured, machine-readable format and have it transferred to another controller.
Right to object: you can object to our use of your data for direct marketing or where we rely on legitimate interests.
Rights related to automated decision-making: we do not use automated decision-making that significantly affects you.
To exercise your rights, contact us at rackcityblackburn@gmail.com or call 01254 483472. We will respond within one month.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
9. International Transfers
We do not transfer your personal information outside the United Kingdom. All data is stored on servers located within the UK.
If we ever need to use a service provider based outside the UK, we will ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.
10. Data Security - How We Protect You
We take data security seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Secure socket layer (SSL) encryption for data transmitted through our website.
Restricted access to personal information on a need-to-know basis.
Regular security reviews and updates.
No method of transmission over the internet is 100 percent secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Children's Privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example due to legal changes or new business practices. Any changes will be posted on this page with an updated Last Updated date.
We encourage you to review this policy periodically. Significant changes will be notified to you by email or via a notice on our website.
13. How to Contact Us
If you have any questions about this Privacy Policy, how your data is handled, or wish to exercise your rights, please contact:
Rack City Kitchen
36 Copy Nook
Blackburn
BB1 3AN
Email: rackcityblackburn@gmail.com
Phone: 01254 483472
14. How to Complain
If you believe we have not complied with data protection law, you have the right to complain to the Information Commissioner's Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk
Phone: 0303 123 1113
We would, however, appreciate the chance to resolve your concerns first, so please contact us directly.
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